faqs
Our jewellery is plated with a layer of 18k gold over a base metal such as brass or sterling silver. This process gives the pieces a luxurious, high-quality finish while ensuring they remain affordable. 18k gold is composed of 75% pure gold, offering a rich, warm tone and long-lasting shine.
Yes, our stainless steel jewellery is highly water-resistant. It has a protective layer that prevents corrosion, rust, and tarnishing, making it durable and suitable for everyday wear. Therefore, can handle exposure to water, like rain or washing hands, without issue.
Yes, we use hypoallergenic materials such as high-quality brass and sterling silver as the base. However, if you have particularly sensitive skin or metal allergies, we recommend doing a patch test before wearing.
Standard Delivery: 3-5 working days.
To read more, head over to Delivery & Returns.
Yes, we offer free delivery within the UK on all orders over £30. For orders under £30, there will be a small delivery charge.
We want you to be completely happy with your purchase! If for any reason you’re not satisfied, we offer a 14-day returns policy.
To read more, head over to Delivery & Returns.
At the moment, we only ship within the UK. However, we’re working on expanding our shipping options in the future.
We process orders quickly to get your jewellery to you as fast as possible.
If you need to make any changes or request a cancellation, please send an email to elaajewels@gmail.com with the name, email address and order number of the person who placed the order. While we can’t guarantee changes to the order after dispatch, if your order is still with us, we may be able to help you out.
For any other questions or assistance, feel free to reach out to us via email at elaajewels@gmail.com or by using the contact form on our website. Our team is happy to assist with anything you need.